Delivery & Returns
Delivery & Returns
Track your order
The moment we deliver your package to our courier, you will receive a Track & Trace code in your e-mail to follow your order. Didn’t receive an e-mail?
Please contact us and we will get back to you.
Shipping costs
Free shipping on orders in the Netherlands
Within the EU:
- Orders within EU: €9
- Free shipping on orders over €350
Outside of the EU:
- Orders under €350: €14
- Free shipping on orders over €350
- Israel & New Zealand: €35
- Australia: €50
Shipping time
Netherlands
Standard delivery 2-3 working days EU countries
Standard delivery 2-5 working daysUnited Kingdom
Standard delivery 5-10 working daysPlease note that additional taxes and duties may apply when shipping to the UK.
Spain, Portugal, Norway, Italy
Standard delivery 3-10 working daysPoland, Czech Republic, Greece, Russia
Standard delivery 5-10 working daysUnited States & Canada
Standard delivery 5-10 working daysRest of the world
Standard delivery 5-12 working daysReturns
If your purchase is not to your liking, you can return it to us within 30 days.
Note: We only cover return shipping costs if there is a defect in the product or if an incorrect product has been sent. We therefore recommend that you always send your return with a track and trace code. Khasto is not liable for lost returns. Processing the return can take up to 10 days after receiving the return shipment.
How do I return my purchase?
1 - Click below on the reason for your return.
A) Ordered wrong size
B) Wrong item delivered
C) Product is not what I expected
D) Product is defective or incomplete
E) Other
2 - Follow the steps in the return portal. Select the reason for your return again and choose your preferred carrier.
3 - The shipping costs, if applicable, can be paid directly with iDeal. (We only cover return shipping costs if there is a defect in the product or if an incorrect product has been sent.)
4 - Download the return label and stick it on the outside of the package. Make sure the product is well packed. Hand in the package at a location of your chosen carrier.
Note: Khasto is not liable for lost returns.
How do I exchange my purchase for a different size or product?
If you have ordered the wrong size, or if you prefer to receive another product, the product can be exchanged.
- I would like to exchange my item(s)
1. Follow the steps in the return portal. Select 'I want to exchange the product' as your return reason.
2. Describe the desired product(s) in the 'comments' field.
3. You can pay the shipping costs directly via iDeal.
(We only cover return shipping costs if there is a defect in the product or if an incorrect product has been sent.)
4. Download the return label and stick it on the outside of the package. Make sure the product is well packed. Hand in the package at a location of your chosen carrier.
As soon as we have received your package, we will send the new product. In the unlikely event that your desired product is no longer in stock, we will send you an email.
It is also possible to exchange the purchase in our store in Amsterdam.
Khasto
Prinsengracht 272
1016HH Amsterdam
The Netherlands
Note: We only cover return shipping costs if there is a defect in the product or if an incorrect product has been sent. We therefore recommend that you always send your return with a track and trace code. Khasto is not liable for lost returns. Processing the return can take up to 10 days after receiving the return shipment.
How do I return my purchase?
1 - Click below on the reason for your return.
A) Ordered wrong size
B) Wrong item delivered
C) Product is not what I expected
D) Product is defective or incomplete
E) Other
2 - Follow the steps in the return portal. Select the reason for your return again and choose your preferred carrier.
3 - The shipping costs, if applicable, can be paid directly with iDeal. (We only cover return shipping costs if there is a defect in the product or if an incorrect product has been sent.)
4 - Download the return label and stick it on the outside of the package. Make sure the product is well packed. Hand in the package at a location of your chosen carrier.
Note: Khasto is not liable for lost returns.
How do I exchange my purchase for a different size or product?
If you have ordered the wrong size, or if you prefer to receive another product, the product can be exchanged.
- I would like to exchange my item(s)
1. Follow the steps in the return portal. Select 'I want to exchange the product' as your return reason.
2. Describe the desired product(s) in the 'comments' field.
3. You can pay the shipping costs directly via iDeal.
(We only cover return shipping costs if there is a defect in the product or if an incorrect product has been sent.)
4. Download the return label and stick it on the outside of the package. Make sure the product is well packed. Hand in the package at a location of your chosen carrier.
As soon as we have received your package, we will send the new product. In the unlikely event that your desired product is no longer in stock, we will send you an email.
It is also possible to exchange the purchase in our store in Amsterdam.
Khasto
Prinsengracht 272
1016HH Amsterdam
The Netherlands
Warranty
If upon receipt of your purchase it appears that there is a defect in the product, please let us know as soon as possible.
We will then look for a solution together.
If it is possible to repair the product, we will offer to pay the costs or we will carry out the repair ourselves. Small defects can often still be made, so we always choose to act as sustainably as possible where possible.
If it is not possible to repair the product, we will send a new product. We always ask that the defective product be returned to us so that we can continue to work on maintaining the quality of the Khasto products.
If you live in Amsterdam, it is also possible to visit the store. We will then look for a solution together in the store.